Terms of use

1About these terms

This website is published by Shivaay Financial Services, a sole proprietorship owned by Pratik Ganatra, of 75A Bakul Bagan Road, Bhowanipore, Kolkata 700025, West Bengal, India.

By using the site you accept these terms. If you do not accept them, please do not use the site. Our privacy policy forms part of these terms.

2What we do

We are a life-insurance distributor. We explain products, help you choose between them, help you complete a proposal, and help you deal with your insurer afterwards, including at claim stage.

TO CONFIRM: the insurers we place business with, stated by full registered name, and our IRDAI licence or registration number, or the registration number of the intermediary through which business is solicited.

Two things follow from this, and they matter:

• We do not issue policies. Every policy referred to on this site is underwritten and issued by the insurance company named, not by Shivaay Financial Services. The contract of insurance is between you and that insurer.
• We are paid by the insurer. We receive commission from the insurer, or through the intermediary we are registered with, when business is placed. We do not charge you a separate fee for our help.

3This site is information, not advice and not an offer

The pages here are general information about types of life insurance and about particular plans. They are not:

• Financial, insurance, investment, tax or legal advice. Nothing here takes account of your age, health, income, dependants, existing cover, debts or goals, because the site does not know any of that.
• A recommendation that any particular product suits you.
• An offer, or an invitation to make an offer, to sell insurance. A contract of insurance comes into existence only when the insurer accepts your proposal and issues a policy.

Insurance is a long-term commitment. Before you buy, read the insurer’s own sales literature, the benefit illustration, the prospectus and the policy document, and talk to us or to a qualified adviser about your own situation.

Insurance is the subject matter of solicitation.

4Product information, figures and illustrations

We take care with what we publish, and we draw product descriptions from the insurer’s own material. Even so, please treat everything on this site as indicative.

• Figures are illustrations, not quotations. Any premium, sum assured, maturity value, return or benefit figure shown here is included to show how a product works. Your actual premium and benefits depend on your age, gender, health, lifestyle and occupation, the sum assured and term you choose, the riders you add, the insurer’s underwriting decision, and the insurer’s rates in force on the day. They are confirmed by the insurer at proposal stage, and the policy document the insurer issues is what governs your cover.
• Non-guaranteed benefits are shown as such. Bonuses, participating returns and projections are not guaranteed and may be nil.
• Market-linked products carry investment risk. The premium paid is subject to investment risks associated with capital markets, and the unit price may go up or down depending on the performance of the fund and other factors. The investment risk in the investment portfolio is borne by the policyholder. Past performance is not an indication of future performance. We do not guarantee any return on any market-linked product and nobody at this firm is authorised to do so.
• Terms, conditions, exclusions and waiting periods apply to every policy. Summaries on this site are summaries. Read the policy wording.
• Tax treatment can change. Any reference to tax benefits reflects our understanding of current Indian tax law, which is subject to change and depends on your own circumstances.
• Products and rates change. A plan described here may be withdrawn, repriced or altered by the insurer without notice to us. Where this site differs from the insurer’s current approved material, the insurer’s material prevails.

If you spot something on this site that looks wrong or out of date, please tell us and we will fix it.

5Links to other sites, and the map

The contact page shows an embedded Google Map, and the site links out to WhatsApp, Google Maps, your email client and your phone dialler. These are provided for your convenience. We do not control those services, we do not endorse their content, and we are not responsible for what they do with information you give them. Loading the map causes your browser to contact Google directly; our privacy policy explains what that means.

6Availability of the site

We would like the site to be available all the time, but we do not promise that it will be. It may be unavailable for maintenance, because of a problem at our hosting provider, or for reasons outside our control. We may change, suspend or withdraw any part of it at any time without notice.

7Intellectual property

The text, layout, structure, design and original graphics of this site belong to Shivaay Financial Services. You may read the pages, print them, and share links to them for your own personal, non-commercial use. You may not copy, republish, mirror, scrape, frame or redistribute the site or any substantial part of it, or use it to build a competing site or a lead-generation service, without our written permission.

Insurer names, logos, plan names and other marks belong to the respective insurance companies and are used only to identify their products. We claim no ownership of them and no association beyond our distribution arrangement. TO CONFIRM: written insurer approval for the plan descriptions, figures and marks used here.

8Your use of the site

When using the site, please do not:

• Attempt to interfere with it, overload it, or gain unauthorised access to it or any system behind it.
• Use automated means to harvest content from it.
• Present yourself as an employee, agent or representative of Shivaay Financial Services if you are not.
• Use the site or our contact channels to send unlawful, abusive, threatening or deliberately false material.

We may refuse to deal with anyone who does these things, and we may report serious cases to the authorities.

9Limitation of liability

The site is provided as it is, on the information available to us at the time of publication. To the extent Indian law permits, we are not liable for loss or damage arising from your reliance on the site without first confirming the position with us or with the insurer; from the site being unavailable; from the acts or omissions of any third-party service linked from it; or from any decision an insurer makes about your proposal, policy or claim.

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded, including liability for fraud or for anything we are answerable for under insurance regulation or consumer protection law. Nothing here affects your statutory rights, your rights against your insurer under your policy, or your right to approach IRDAI, the Bima Bharosa portal, or the Insurance Ombudsman.

10Governing law and jurisdiction

These terms, and your use of this site, are governed by the laws of India. The courts at Kolkata, West Bengal have exclusive jurisdiction over any dispute arising out of them. This does not take away any right you have to use a consumer forum, the Insurance Ombudsman, or any other statutory forum available where you live.

11Changes to these terms

We may update these terms from time to time. The current version always appears on this page, with the date it was published at the top. Continuing to use the site after a change means you accept the updated terms.

12Grievances and contact

For anything to do with this site, our service, or a complaint:

• Pratik Ganatra, Proprietor
• Shivaay Financial Services
• 75A Bakul Bagan Road, Bhowanipore, Kolkata 700025, West Bengal, India
• Phone and WhatsApp: +91 90078 93908
• Email: pratik.ganatra947@gmail.com

We will acknowledge a complaint within 7 working days and reply substantively within 30 days. For a complaint about a policy, please also raise it with your insurer’s grievance cell. If you are not satisfied with the insurer’s response you may use IRDAI’s Bima Bharosa portal at bimabharosa.irdai.gov.in, or approach the Insurance Ombudsman for your area at cioins.co.in.

Insurance is the subject matter of solicitation.